How to Stop Garnet Hill Catalogs: Phone and Form Steps

calendar Oct 16, 2026 / · 8 min read · catalog opt out garnet hill stop garnet hill catalog clothing catalogs home goods catalog choice paperkarma direct mail mail preferences  ·
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Why Garnet Hill Catalogs Keep Arriving

Garnet Hill's catalog opt-out runs through customer service rather than a one-click unsubscribe link, according to DeleteMe's opt-out guide: a phone call or a message through its own customer-service contact page, backed up by independent registries that log the request on your behalf. Garnet Hill is a fashion and home-goods retailer that distributes catalogs to prospective customers, covering womenswear, kidswear, accessories and home decor, according to DeleteMe 's opt-out guide for the brand. That same guide notes Garnet Hill now offers its catalog online as well as in print, which cuts down on paper but doesn't replace a mailing-list toggle — removal still has to go through customer service directly.

Once an address is on the list, more than one kind of mail can follow. DeleteMe's guide says that if you're on Garnet Hill's mailing list, "it's likely you get their seasonal catalog, catalogs from third-party partners, as well as marketing mail about upcoming sales and discounts." A single household can end up receiving more than one of these at once, which is part of why the removal steps below ask you to name whichever piece is arriving, not just the main seasonal book.

Garnet Hill also has a documented history of changing what its catalog is printed on. In 2011, the environmental non-profit ForestEthics reported that Garnet Hill committed to stop printing its catalog on paper carrying the Sustainable Forestry Initiative (SFI) seal, joining Office Depot, Aetna, Allstate and several other companies that moved away from the label, according to a report in Environment+Energy Leader . ForestEthics called the SFI label greenwashing; SFI disputed that characterization at the time. Either way, it shows Garnet Hill runs a print-catalog operation large enough to draw a national paper-sourcing campaign's attention.

How to stop Garnet Hill catalogs: step by step

  1. Call customer service and ask for the catalog to stop. Garnet Hill's own privacy notice lists the customer-service number 800-870-3513 for mailing requests, and DeleteMe's opt-out guide gives the same number, staffed Monday through Friday. Ask plainly to be removed from the catalog mailing list and read the name and address exactly as printed on the label. The notice also lists an email address, privacyrights@garnethill.com , and a postal address — Garnet Hill, Attn: Customer Service, 231 Main Street, Franconia, NH 03580 — if you'd rather put the request in writing. The notice we could reach is an older version, so check the current Garnet Hill site if a contact detail no longer works.

  2. Ask Garnet Hill to stop sharing your address, too. The same privacy notice says Garnet Hill "may share your name and mailing address with carefully selected businesses for purposes of sending you relevant catalog, magazine or fundraising offers," and that you can ask it to stop through the same phone, email or postal contacts. Make that request in the same call or message, or other companies' catalogs can keep arriving after Garnet Hill's own stop.

  3. Use the online contact form instead, if you'd rather not call. DeleteMe's guide points to a customer-service contact page on Garnet Hill's own site where you can submit the same removal request through an online form. Include your name and mailing address exactly as they appear on the catalog so the request matches the right record.

  4. Expect roughly six weeks for the change to take effect. DeleteMe's guide notes that Garnet Hill doesn't give an official time frame, but that customers typically see catalog preferences updated within about six weeks — and that mail already in the pipeline can still arrive during that stretch.

  5. Register with Catalog Choice as an independent backup. Catalog Choice is a non-profit with nearly 10,000 catalog titles in its database and more than two million users to date. Search for Garnet Hill by name and submit the opt-out there too, so the request is logged outside Garnet Hill's own system as well.

  6. Consider a mail-management app for the rest of the stack. PaperKarma is a photo-based app some readers use to file opt-out requests across many senders at once rather than contacting each one individually. Check its current listings and terms directly if Garnet Hill is one of several catalogs piling up in your mailbox.

  7. Add DMAchoice if the wider mailbox is the problem. DMAchoice, the mail-preference service run by the Association of National Advertisers, lets you ask participating companies to suppress your address from promotional mailings. Garnet Hill's privacy notice says it is a member of the Direct Marketing Association and follows its privacy guidelines, but treat DMAchoice as a way to thin out other catalogs and keep the direct request above as the fix for this one.

  8. Refuse delivery as a last resort. If a Garnet Hill catalog carries a return address and keeps arriving after your request, DeleteMe's guide suggests writing "Refused: Return to Sender" on it and putting it back in the mail rather than the recycling bin.

What to expect

Garnet Hill doesn't publish an exact cutoff date, and the roughly six-week window above is DeleteMe's estimate rather than a figure Garnet Hill states itself. Treat a catalog or two that arrives shortly after your request as mail that was already printed and labeled, not a sign the request failed.

Independent registries don't guarantee a clean mailbox either. One reader who had used Catalog Choice since 2007 wrote that it "cut down on some of the catalogs," but that her mailbox was "still full every day with a stack that goes straight to recycling," adding that some companies "ignore the requests" or resume mailing around the holidays — a pattern described in a reader discussion on catalog overload that specifically named Garnet Hill among the catalogs piling up each December alongside Anthropologie, J. Crew and others. That's a reason to combine the direct request in step 1 with the registries in steps 4 and 6, rather than relying on either alone.

If Garnet Hill catalogs keep arriving

File a formal complaint with Garnet Hill's customer service if catalogs continue well past the six-week window, per DeleteMe's guide. Give the date of your original request and the exact name and address printed on the latest catalog's label, so the complaint matches the record the catalog is mailed to.

Previous resident, or recently moved?

For a catalog addressed to someone who no longer lives at your address, call Garnet Hill's customer service line with that person's name and your address. Catalog Choice also explicitly supports opt-outs filed on behalf of a previous occupant or a deceased family member, so registering that name there separately is worth doing too. If you're the one who moved, your old opt-out request doesn't travel with you — catalog mailing lists are tied to a specific name and address, so plan on repeating the request once you're settled at the new one. The guide to stopping catalogs addressed to a previous resident covers the wider problem.

Stopping Garnet Hill's mail stops Garnet Hill's mail and nothing else; every other sender keeps its own list. Want to stop all junk mail, not just catalogs? The How to Stop All Junk Mail guide on OptOut.ws covers the wider problem.

Frequently asked questions

Does Garnet Hill have an online unsubscribe form? Not a self-serve toggle. DeleteMe's guide points to a customer-service contact page with an online form, plus a phone line, as the two direct routes.

What number do I call? 800-870-3513, the customer-service number in Garnet Hill's privacy notice; DeleteMe's guide says it is staffed Monday through Friday.

How long until the catalog stops? DeleteMe's guide estimates roughly six weeks, with no official figure published by Garnet Hill itself.

Will DMAchoice stop Garnet Hill specifically? Garnet Hill's privacy notice says it follows the Direct Marketing Association's guidelines, but don't rely on that alone. Register there for the rest of your mailbox and rely on the direct phone or form request for Garnet Hill itself.

What if the catalog is addressed to someone who used to live here? Call with that person's name and your address, and consider registering their name separately with Catalog Choice, which supports opt-outs for previous occupants.

Does sending the catalog back actually do anything? Only if it carries a return address and you mark it "Refused: Return to Sender," per DeleteMe's guide — recycling an addressed catalog on its own doesn't notify anyone.

References

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