How to Stop Harry and David Catalogs (Free + Paid Ways)

Why Harry & David Catalogs Reach People Who Never Ordered

A single gift order can put two households on a mailing file: the person who sent the pears and the person who received them. Harry & David's Privacy Notice , shared across the 1-800-FLOWERS.COM family of brands, names gift recipients among the people whose information it covers, and it says the company uses personal information to inform "you, and your gift and message recipients," of special offers and discounts from the family of brands, its affiliates and certain third parties. If a catalog arrives addressed to you and you've never shopped there, a gift is the likeliest explanation.

The notice lists other ways onto the file, too. It covers information collected when you place an order, contact customer service by phone, chat or email, visit the company's facilities and events, or request a catalog. It also says the company may gather information about you from third parties, including social media sites, data co-ops and commercial data providers. And it may match your information against other data sources, such as the U.S. Postal Service and publicly available consumer data warehouses, to keep its records current, for example by updating your profile with a new address. That last point explains why a catalog can follow you after a move.

Harry & David doesn't put an unsubscribe link on its catalog page. Its online catalog page does two things: it offers an interactive version of the catalog to browse on screen, and it has a form to request a free mailed copy. Filling in that form adds your name and address, so skip it if you're trying to get off the list. The opt-out lives in the privacy notice instead.

How to stop Harry & David catalogs: step by step

  1. Use the Your Privacy Choices form . The Privacy Notice says you can "opt out of direct mail and/or telemarketing by visiting our Your Privacy Choices page." The notice's "Your Privacy Choices" link opens a request form run by TrustArc on behalf of 1-800-Flowers.com, Inc. It asks for the state you live in, whether you're a customer or prospect, your name, an email address the company can use about the request, and the type of request. The page says marketing preferences are updated by choosing the matching opt-out in its drop-down menus. Give the name and address exactly as they appear on the catalog label.

  2. Or call 1-800-356-9377. The Privacy Notice gives this number for exercising privacy rights by phone. Ask for your name and address to be removed from catalog and direct-mail lists, and read the details straight from the mailing label.

  3. Write to the Data Privacy Officer if you'd rather have a paper trail. The notice gives the address as Data Privacy Officer, 1-800-FLOWERS.COM, INC., Two Jericho Plaza, Suite 200, Jericho, NY 11753. A short letter with your name and address as printed on the label, asking to be removed from direct mail and telemarketing, puts the request on record.

  4. Register with DMAchoice for the rest of the gift-catalog pile. The Federal Trade Commission's junk-mail guidance describes DMAchoice, run by the Association of National Advertisers, where you choose which catalogs, magazine offers and other mail you want to get. The FTC says it stops most, but not all, promotional mail, for a $6 processing fee online and a 10-year registration, or $7 by mail. It's a broad tool, not a substitute for the direct request in step 1. For junk mail beyond catalogs, OptOut.ws has a step-by-step guide.

  5. Optional: a mail-management app. Apps such as PaperKarma exist to stop postal junk mail across many senders. For Harry & David, the privacy-notice routes above are the documented channels. Use an app only for whatever else keeps arriving.

One request, several brands

The Privacy Notice belongs to the 1-800-FLOWERS.COM family of brands and says it covers the Website, meaning 1800flowers.com and the sites of its affiliates linked to the notice. The Your Privacy Choices form asks which brand you visit most or received marketing from. If catalogs from more than one of the company's brands reach you, name each of them in the request rather than assuming one brand's opt-out covers the rest.

What the catalog opt-out doesn't cover

  • Text messages. The notice says you can leave any text program by replying STOP to the last message received.
  • Targeted advertising. The notice describes a separate choice for online ads based on your browsing, including a Do Not Sell or Share My Personal Information request for residents of the states the form lists. It also says the company honors opt-out signals, such as those sent by your browser, where it can recognize them and the law requires it.
  • Your account. Members can correct name, payment methods, billing address, recipient addresses and email address by signing in and opening the account overview page. The form also lets you delete a website or app login, or all saved payment methods.

What to expect

Neither the Privacy Notice nor the form gives a processing time. A catalog that was already addressed and in the mail stream before your request was processed can still arrive afterward. Keep the label from any catalog that lands in the first couple of months; if more keep coming, it shows exactly which name and address the company is still mailing.

If Harry & David catalogs keep arriving

Compare the label on the new catalog with what you submitted. A different spelling, a middle initial or an old address points to a second record, and the fix is another request for that version. If the label matches, call 1-800-356-9377 and refer to your earlier request. For privacy questions the first contact doesn't resolve, the notice points to its Contact Privacy form. In some states, residents who believe the company hasn't acted on a privacy-rights request can appeal through the same Your Privacy Choices form, using "Appeal a Denied Request" as the request type. The form lists which states that applies to.

Gift recipients and past gifts

Because gift recipients are part of the file, a household can keep getting catalogs after one holiday gift, and a relative who sends gifts every year can keep renewing the record. The request in step 1 is the recipient's own route; you don't need to have ordered anything to use it. If you're the sender and don't want your recipients mailed, the notice's own description of marketing to "gift and message recipients" is the relevant part to raise when you contact the company.

What doesn't work

Recycling an addressed catalog tells the company nothing. Requesting the digital catalog doesn't remove you from the mailed one; the catalog page's form requests a printed copy. Replying STOP to a text only ends that text program. And a DMAchoice registration reaches participating mailers broadly, but the FTC says it stops most, not all, promotional mail, so it doesn't replace a request to Harry & David.

Frequently asked questions

How do I stop Harry & David catalogs? Use the Your Privacy Choices form linked from the Privacy Notice, or call 1-800-356-9377, and ask to opt out of direct mail. You can also write to the Data Privacy Officer at Two Jericho Plaza, Suite 200, Jericho, NY 11753.

Why am I getting catalogs when I never ordered? The Privacy Notice covers gift recipients and says the company uses information to tell "you, and your gift and message recipients" about special offers. It also gathers information from data co-ops and commercial data providers.

Can I still see the catalog if I stop the mailed copy? Yes. Harry & David's catalog page has an interactive online version. Don't use that page's request form, which asks for a mailed copy.

Does DMAchoice stop Harry & David catalogs? DMAchoice is a broad registry that the FTC says stops most, but not all, promotional mail. Make the direct request to Harry & David as well.

Will I stop getting texts too? Not from the catalog opt-out. The notice says to reply STOP to the last text message you received.

References

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