How to Stop the Lands' End Catalog: Phone, Email or Form

calendar Jun 18, 2026 / · 6 min read · catalog opt out clothing catalogs stop lands end catalog mail preferences dmachoice catalog choice paperkarma junk mail  ·
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Why the Lands' End Catalog Keeps Coming

Lands' End says a request to stop its catalogs "may take 2-4 weeks to process." That line is in the "Your Privacy Choices" section of the Lands' End privacy policy , next to the only two ways it gives for stopping the catalog: call 1-800-963-4816 or email websiteinquiry@landsend.com . So the job takes one call or one email, and then a few weeks of waiting.

How did you get on the list? The same policy says Lands' End collects your contact details when you "join our mailing list; request a catalog; shop online; or shop by telephone or in stores." Any one of those can start the catalogs.

A second list matters too. The policy says: "We may make portions of our catalog and email lists available to carefully screened companies whose products or services might interest you." That means one order from Lands' End can lead to catalogs from other companies. Lands' End lets you stop that as well, with the same phone number and email address. Ask for both things at once.

How to stop the Lands' End catalog: step by step

  1. Call, email or use the contact form. Pick one:

    • Call 1-800-963-4816. The Lands' End contact page says you can call or text this number in the US and Canada.
    • Email websiteinquiry@landsend.com , the address the privacy policy gives for catalog requests.
    • Use the form on the contact page and choose the subject "Catalog Concerns."

    Say that you want to stop the printed catalog. Give your name and address exactly as they are printed on the catalog label, so Lands' End removes the right record.

  2. Ask Lands' End to keep your name off shared lists. In the same call or email, ask to have your name withheld from the lists it makes available to other companies. The privacy policy says: "If you prefer to have your name withheld from these lists, please call us at 1-800-963-4816 or email websiteinquiry@landsend.com ." This does not stop the Lands' End catalog by itself, which is why you do both.

  3. Register with DMAchoice for other mailers. DMAchoice is the mail preference service run by the Association of National Advertisers. Its FAQ says that if you have bought from a company in the past two years, "you will need to ask them to be removed directly." PaperKarma's Lands' End listing also says DMAchoice "will not stop mail from Lands' End as it is not an active member of the ANA." So use DMAchoice for the other catalogs in your mailbox, and step 1 for Lands' End.

  4. Optional: use an app for the rest. PaperKarma is an app: you take a photo of a mailer and it sends the opt-out request for you. Its Lands' End listing says the first four requests per household are free. For Lands' End itself, step 1 is free and goes straight to the company.

What to expect

Lands' End says your request may take 2 to 4 weeks. A catalog may still arrive in that time. PaperKarma's listing explains why: "Print runs are scheduled in advance. Mail already printed may still arrive after you opt out." One more catalog in the next few weeks does not mean the request failed.

If catalogs are still coming after a month, look at the label on the newest one. If the name or address is even slightly different from what you gave (a middle initial, a different apartment number, an old address), Lands' End may have a second record for you. Call or email again, give that exact label, and ask for that record to be removed too.

Lands' End mails more than one catalog. PaperKarma's listing says it mails "print catalogs under Lands' End, Lands' End School, and Lands' End Business Outfitters, among other titles." If you only asked about the main catalog and a School or Business Outfitters catalog keeps coming, call again and name that title.

Your orders are not affected. PaperKarma's listing notes that stopping catalogs "does not stop a shipment, return label, or invoice." If you buy from Lands' End again later and the catalogs come back, repeat step 1.

Emails and texts are separate

Stopping the catalog does not stop Lands' End's emails or texts. The contact page has a separate "Manage Email Subscription" link for email. Handle each one on its own.

Stop the other catalogs too

Lands' End is one sender. For the rest of your catalog mail, three services can help. Our comparison of DMAchoice, PaperKarma and Catalog Choice explains which to use when.

  • DMAchoice. The FTC says it "will stop most, but not all, promotional mail." The DMAchoice FAQ lists the fee as "$8 for online and $9 for mail-in registration," says your choices are kept for 10 years, and says to "allow 90 days for your request to take effect."
  • Catalog Choice. A free nonprofit service. Its FAQ says it "may take 6-8 weeks" to stop mail from a company. It also warns that "there is unfortunately no law requiring companies to honor opt-out requests," and that it depends on "merchants' voluntary participation." That is another reason to contact Lands' End yourself.
  • PaperKarma. Covered in step 4 above.

If you also get pre-approved credit card and insurance offers, the FTC points to OptOutPrescreen , run by the major credit bureaus. You can opt out for five years or for good, online or by calling 1-888-567-8688.

More on clothing catalogs is in How to Stop Clothing Catalogs , and the full method for every catalog is in How to Stop Getting Catalogs in the Mail . Want to stop all junk mail, not just catalogs? OptOut.ws has a guide on how to stop junk mail .

Frequently asked questions

How long does it take to stop the Lands' End catalog? Lands' End says up to 2 to 4 weeks after you call or email.

Will DMAchoice stop the Lands' End catalog? Not reliably. The DMAchoice FAQ says to contact companies you have bought from in the past two years directly, and PaperKarma's listing says Lands' End is not an active ANA member.

Does it cost anything? No. Calling or emailing Lands' End is free.

Can I stop catalogs from other companies that got my name from Lands' End? Ask Lands' End to withhold your name from the lists it shares. That stops new sharing. For companies that already have your address, contact them or use DMAchoice.

The catalog is for someone who no longer lives here. What do I do? PaperKarma's listing says to call Lands' End at 1-800-963-4816 and give that person's name and your address. Our guide to stopping catalogs for a previous resident covers this for every sender.

Is there a mailing address? Yes. The contact page lists Lands' End, Inc., 5 Lands' End Lane, Dodgeville, WI 53595. The privacy policy names only the phone number and email for catalog requests, so use those first.

References

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